Sholom’s COVID-19 Response Measures

Dear Sholom residents, family members, employees and community members,

As you know, the COVID-19 pandemic has brought change and disruptions to the lives of everyone around the world. At Sholom, we are working diligently to put appropriate protocols and procedures in place to keep residents, tenants and staff as safe as possible. To keep everyone in our community apprised of the changes made over the past weeks, here’s what we have implemented:

No Visitor Policy

Because of the high incidence of COVID-19 among the senior population, the Centers for Disease Control (CDC), the Minnesota Department of Health (MDH), and other leading health care organizations early on recommended senior care centers to restrict visitors. On March 11, 2020, a no visitor policy was implemented at Sholom. This policy remains in place for the Ackerberg West Campus in St. Louis Park, Menorah Plaza Apartments and the Shaller East Campus in St. Paul.

The only exceptions to this policy are one family member of residents at end of life, provided they are properly screened and wear a mask. Independent health care providers, including home health care aides and licensed private health care providers are allowed if they too meet the screening requirements and wear a mask.

Masking Procedures

All Sholom employees, working or providing care, must wear the appropriate, assigned masks at all times while on duty. There are no exceptions to this procedure. Independent health care providers, including home health care aides and licensed private health care providers, must also wear masks at all times and are responsible for providing their own masks.

Screening Procedures

All Sholom employees are screened and temped (have their temperature taken) prior to coming on their shift; any employee not meeting screening considerations are sent home for proper care and restrictions as necessary. There are no exceptions to this procedure. Independent health care providers, including home health care aides and licensed private health care providers, are also screened and temped by Sholom staff prior to entering Sholom properties. If they do not meet the screening considerations, they too are sent home.

Pharmacy and Medicine Deliveries

All pharmacy   deliveries are made to specific secure and designated places at each Sholom facility. Deliveries are screened and delivered to residents or nursing stations by screened staff members.

Other Resident Deliveries

All other resident deliveries, including gift baskets, packages, food, etc., are made to specific, secure and designated places at each Sholom location during regular business hours. Deliveries are screened and delivered to resident rooms by screened staff members as needed.

Restricted Gatherings and Movements

Sholom has restricted resident gatherings and group dining activities until further notice. Three meals a day are brought to resident rooms and residents are staying at home within their rooms or units.

Communicating With Residents

Sholom encourages ongoing communication with your loved one by family members, friends and members of the community through electronic communication means such as cell phone, Zoom or Skype calls. These communications can be arranged through Sholom. Please contact Sholom’s Therapeutic Recreation Directors, Barb Gutzmann at the Shaller Campus in St. Paul or Sammi White at the Ackerberg Campus in St. Louis Park or Keaton Judy at at Menorah Plaza to assist in coordinating a time to connect with your loved one.

Pre-Established Treatment Areas

Ahead of any specific need, Sholom established designated areas on each campus for residents who test positive for COVID-19 but don’t need hospitalization and for future hospital discharges (if needed to free up hospital beds). These areas are in specific locations so skilled staff with appropriate personal protective equipment (PPE) can provide care.

Medically Necessary Appointments

Residents with medical appointments deemed necessary by their primary doctor can attend appointments using approved medical transportation. Sholom staff can help arrange appropriate transportation and screening for re-entry back into Sholom.  Residents are given a mask to wear while out at appointment.

Resident Wellness Checks

Sholom residents that are in our care are being carefully observed by staff for any signs of illness, including coughing, shortness of breath, or elevated temperatures. Residents who exhibit any of these symptoms are carefully screened and will receive additional follow up as necessary. This ongoing monitoring will continue until further notice.

Resident Tours and Move-Ins

Sholom continues to accept new residents. New resident tours are available virtually on our website and our leasing specialists can assist with the appropriate move-ins of new residents.


During this unprecedented time, there is nothing more important than effective communication within our community. Sholom’s hotline 651-328-2500 and website are updated frequently as new information becomes available. The hotline and the website remain the best sources of up-to-date information. Sholom’s leadership team is committed to being transparent and providing timely information. While privacy laws prevent the public dissemination of certain details, Sholom will continue to provide as much relevant information as possible.

And, Finally…

Remember this: We are in this together. Each and every person in every community in the world has been affected by the COVID-19 pandemic and everyone must continue to work together to stop the spread of this deadly virus. Please, continue to do your part and follow the social distancing, hand washing, and other guidelines set out by state and federal authorities. We are in this together!