Sholom Johnson Hospice Wins 2018 Pinnacle Quality Insight Customer Experience Award
Sholom’s Hospice Service Earns National Recognition
(ST. PAUL AND ST. LOUIS PARK, MN – May 16, 2018) – National health care customer satisfaction measurement firm, Pinnacle Quality Care, has recognized Sholom’s hospice services with a 2018 Pinnacle Customer Experience Award. The award recognizes Sholom’s highly personalized and compassionate end-of-life care as among the best in the nation.
“End-of-life care takes a holistic team-based approach that is compassionate and focused on the individual,” said Sholom CEO Barb Klick. “This award recognizes Sholom’s exceptional team for the vital work they do each and every day. In those times when people need unique care consistent with their wishes, Sholom is there. We are also there for family members during this journey through bereavement support”
In assessing the 2018 Customer Experience Award, Pinnacle conducts in-person phone interviews with patients and their families. The feedback helps recognize the best care practices among care providers across the nation. Sholom’s feedback put it in the top 15 percent of all care providers in the country.
“The Sholom team’s people-centered approach to providing comprehensive and compassionate physical, emotional and spiritual care to individuals and their families is a remarkable testament to fully living our mission and dedication to serving the community,” Jessica Wall, Director of Sholom Homecare and Hospice said. “We are constantly seeking feedback from those we serve in order to meet their wishes in the best manner possible and this award recognizes how Sholom’s Johnson Hospice Agency does just that.”
Sholom’s hospice services are provided wherever the patient desires, whether it is in-home or in a facility. Sholom’s hospice team includes skilled nurses, doctors, social workers, spiritual care givers, bereavement counselors, and therapists.
About Sholom. In partnership with the local community, Sholom supports adults in need across the full continuum of care to live fully in a Jewish environment where all are welcome. Founded more than a century ago, Sholom has locations in St. Paul and St. Louis Park and offers a full-array of senior-centered services across a continuum of in-home and site-based care. For more information, please visit www.sholom.com.
About Pinnacle. Pinnacle Quality Insight conducts more than 150,000 phone surveys each year with health care consumers across the country to ascertain quality care organizations. Pinnacle works with more than 2,500 care providers across all 50 states, Canada and Puerto Rico. For more information, please visit www.pinnacleqi.com.