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Frequently Asked Questions

Here you will find answers to our most Frequently Asked Questions. If you have a question that is not answered here, please feel free to contact us at 855-5-Sholom.

Prospective Residents

Medical Assistance - Whom do I speak to if I have questions about signing up for Medical Assistance or other county programs?

Please contact your Social Worker. Your Social Worker will be able to explain basic eligibility criteria and the application process. You can also contact the Senior Linkage Line at 1-800-333-2433 for information about resources for seniors.

Meals - What meal alternatives are available to me?

We provide an alternative to the main entrée at every meal. For an additional assortment of meal choices, please complete the Alternate Menu Form, located by the Dining Room entrance on each floor. We ask that the Alternate Menu Form be returned by 9:00 am for lunch, and 12:30 pm for dinner so we can provide you with the best possible service.  Egg salad, tuna salad, gefilte fish and peanut butter sandwiches are always available as last minute alternatives.  Additionally, snacks such as crackers, cookies, juice, and ice cream are available in your dining room. Please ask staff if you would like a snack between meals.

Therapy – How soon after admission will I begin therapy and will I have a set schedule for therapy?

The therapy department will make every effort to see you as soon as possible when you are admitted to Sholom. If you arrive late in the afternoon, they will most likely see you the next morning. Sholom offers therapy services 7 days a week, and most short term residents are seen 6-7 days per week based on their needs. Once you begin therapy, your therapist will work with you to establish a schedule for your therapy sessions.

Leaving the facility - Do I need to “check out” if I leave the building?

Yes, we ask you to inform your nurse that you are leaving. Please also sign the “Resident Sign Out Book” at the main desk on your unit. That way, staff are aware that you will be away from the facility. If you are going out for a doctor’s appointment, please be sure to speak with your nurse before leaving for the appointment.

Laundry - How can I get my clothes labeled, and how long will it take for my laundry to be cleaned and returned to me?

We recommend that all resident clothing is labeled at Sholom, in order to prevent lost items. Please bring your clean clothing that needs to be labeled to the front desk. Your clothes will be sent to laundry to be labeled. The receptionist will ask you to fill out a form with the resident’s name so that the clothes can be labeled properly. The labeled clothing should be brought to your room within a day or two. Laundry is collected 7 days a week. Laundered clothing should be returned to your room within 1-2 days. Please let staff know if a family member/friend plans to do your laundry.

Hospice - Do I need to move to a different room if I sign up for hospice?

No, in most cases, you will be able to remain in your current room if you enroll in hospice. Did you know that Sholom offers their own Hospice program? Please speak to your Social Worker if you would like further information about hospice or about Sholom Johnson Hospice .

Beauty Shop – How can I make an appointment to visit the beauty shop and how do I pay for services in the beauty shop

In order to use the beauty shop you will need to open a personal fund account with the business office. Once you have deposited money in the account, you will be able to set up an appointment in the beauty shop. You can set up an appointment to visit the beauty shop by speaking with the Health Unit Coordinator (HUC) at your nursing station. The beauty shop is open three days a week.

Discharge - Whom should I speak with about making arrangements to discharge from Sholom?

Please contact your Social Worker. Your Social Worker will be able to assist you with setting up home care and other services that you may need when you return home. Your Social Worker can also help you to find alternative housing such as an Assisted Living facility or another Nursing Home.

Do you provide transportation to your tenants?

Sholom provides transportation for tenants for scheduled group outings (i.e., trips to Target, out to a restaurant, fall colors tour, trip to casino, to go see a concert or play, etc.)

For transportation outside of the city limits, many of our tenants use Metro Mobility, Metro Transit (Sholom is right on the bus line), or Taxi services. You may also arrange transportation through Sholom Home Care .

Do you have a doctor or any medical services available here?

Sholom offers the follow on-site ancillary services: Dental, Audiology, Vision, and Podiatry.

A geriatric physician and a nurse practitioner from Health Partners follow patients at the Bentson Assisted Living. To be seen by this physician and her nurse practitioner, contact your insurance to make sure it will pay for a Health Partners physician, and contact the physician to see if she is taking any more patients.

Do you have to be Jewish to live here?

Sholom is home to people of all different faiths. We offer Jewish services, Catholic services and rosary and communion, non-denominational services on our campuses weekly.

Do you have a place for extra storage for tenant’s belongings?

Sholom offers extra storage for tenants in the Bentson Family Assisted Living and Phillips Center for Memory Care.  Storage units are 3’9” tall x 4’ wide x 4’10” deep. Tenants must provide their own lock for the unit. If you request a storage unit, one will be assigned to you when you move in.

Do you have a parking garage available?

The Shaller Campus has a free parking garage for tenants and visitors. The Ackerberg Campus also has free parking in front of all the buildings. The parking spaces are first-come, first-served, and we are not able to reserve parking spots for tenants or residents.


What kind of services does Sholom provide?

Many different types!

  • Administration of prescription medications
  • Assistance with dressing, grooming, bathing, toileting,
  • Meal set-up and assistance
  • Ambulation
  • Wound care

Here are some examples of “a la carte” services provided:

  • Rehabilitation
  • Consulting Psychologist
  • Vision
  • Podiatry
  • Consulting Pharmacist
  • Audiology services
  • X-ray
  • Lab work
  • Medical Director

Sholom also provides home care and hospice services to clients in private homes and other facilities across the Twin Cities.

For more information about the wide array of senior care services Sholom has to offer, please call 855-5-Sholom or email at

Who pays for this care for my loved one?

Medicare usually covers short-term rehab and hospice, Medicaid (Medical Assistance) covers the skilled nursing, and Elderly Waiver can be used in your Independent Living, Assisted Living or Memory Care apartment. Ramsey or Hennepin County can be of assistance in determining whether you are eligible for Medical Assistance. People often ask about insurance, and really the only insurance that would pay for Assisted Living or Memory Care would be long term care insurance. The money you spend in Assisted Living or Memory Care may be tax deductible under some circumstances – consult a tax advisor to be sure.

What is the difference between assisted living and nursing home care? How do I know if my loved one belongs in assisted living or in the nursing home?

Assisted Living does not have 24-hour nursing care. The individual, the family and the doctor can all work together to determine what would be the best for the individual. We do an assessment to make sure we can meet your needs in Assisted Living before you move in. Medical Assistance is accepted throughout the nursing homes whereas in Assisted Living there are only limited slots available for people with Elderly Waiver.

How do you help the person adjust to their new environment when they move in? I think my mom or dad will have a really hard time with it.

In Assisted Living, we have a new tenant welcoming committee and we do an informal new tenant orientation. Home care gives courtesy escorts for meals for the first two weeks. Sometimes people ask if we have any tips that help make the move easier. It’s important to acknowledge that it’s really hard to make the move; that you do feel a sense of loss when you move from your home to assisted living. At first…. But then, you settle into your new routine, you set up your new apartment, you make a few new friends, you eat delicious meals, you participate in different activities you haven’t done in a while – discussion groups, musical performances, games. You realize that it’s not so bad, and it’s actually kind of nice to feel safe, and part of a larger community again. I sometimes also say it helps to have the doctor on board, and all your family members on board as well – and some times a few as needed anti-anxiety medications or a small dose of an anti-depressant might help if the doctor thinks it’s a good idea. Don’t be afraid to talk to your loved one about how they are feeling.


What types of volunteer opportunities are available?
  • Dining Room Assistance
  • Entertainers
  • Escort residents to: Activities, Events, Programs, Services
  • Gardener
  • Gift Shop
  • Greeter
  • Accompany Seniors on Outings
  • Art Therapy
  • Bingo
  • Visit with residents
  • Inter generational activities
  • Listen to Music
  • Lunch in the Deli
  • Manicures /or Hand Massages
  • One-on-one visits
  • Pet visits
  • Playing Cards/ Games
  • Serving Holiday & Shabbat Dinner
  • Shabbat Service Leaders
  • Special parties and events
What type of scheduling commitment would I need to make?
  • Volunteer once a month
  • Once a week
  • As often as you are able
  • You’ll get back as much as you give!
How do I start?
For volunteer opportunities at Sholom, visit the Volunteer Page.


How do I donate?

It’s so easy! Click here to donate online or you can simply call the Foundation at 952-939-1664

You may make a general contribution or a tribute gift in honor or in memory of a loved one. A printed card will be sent on your behalf to the designated recipient of your tribute.

Where does my donation go?
  • Gifts payable to SHOLOM support day-to-day operational needs of Sholom facilities and services (you may indicate a specific facility or program you wish to support).
  • Gifts made payable to SHOLOM FOUNDATION help to ensure that Foundation endowment funds provide crucial annual financial support for Sholom facilities and services in perpetuity (you may indicate a specific Family Fund or Sholom facility fund or give to the Foundation general fund) .
  • Donations made payable to the SHOLOM AUXILIARY support this dedicated group of volunteers committed to providing the “extras” that help to make Sholom feel like home.

Ask a Question

Have a question that you do not see answered here? Ask your question below and we will be in touch with an answer! We welcome your questions about any of our facilities, services, or volunteer opportunities – just ask!